Solutions That Make a Difference
Lead with Clarity.
Deliver with Confidence.
Support the user side of every software deployment.
About Us
Amy Lawler is a seasoned oil and gas software team member working with software teams to help prepare documentation, training requirements, change management activities, and supporting end-users after post-deployment of software packages for end-users. She is a graduate of Texas Tech University with a Bachelor of Arts in English with a specialization in technical communication.
Amy’s specific interest is to ensure that the end-user is supported during the whole process of the software development lifecycle process. This includes working with users from the ground up to ensure they are aware of what changes are coming in their work environment, they are trained in how to use the software, and that they have the necessary support for post-production issues.
Credentials and Certifications:
- Business Writing
- Information Mapping
- Prosci Change Management Certification
- Twenty-year oil-gas documentation and incident management professional
ABC Document Solutions, LLC focuses on the user side of software deployment. The work method is to operate in parallel with the software team during application development to ensure alignment and readiness. This includes Document Services, Training Services, Change Management Services, and Incident Management Services. Each discipline follows defined phases and structured processes designed to ensure users are supported across every stage of the software life cycle.
Mission Statement
ABC Documents Solutions, LLC Mission Statement is built on the following core values:
- Always work with you to ensure that your needs for your project are discussed and tailored to fit your needs.
- Be available for support and consultation on your project as needed.
- Create processes that provide the best support and needs for your project.
Putting the User Side (US) of Software First
ABC Document Solutions, LLC main focus is on the user side (US) of a software deployment. The work method for each of the following disciplines is to work in parallel with the software team during the development of the application.
Each of the below disciplines includes phases and processes that should be followed in order to ensure your users are supported in every facet of the software life cycle process.
Services
Document Services
Learn how to implement the DOCUMENT IT approach to ensure your users have the documentation needed before deployment.
The DOCUMENT IT methodology provides the necessary structure to help provide the best type of documentation needed for your software package. Package includes:
- Assessment of the users to determine best documentation needs.
- Proposed templates for deliverables
- Software guides
- User Guides
- Online Help
- Quick Reference Start Up Guides
Training Services
Learn how to implement the LEARN IT Training approach to ensure your users are ready to use the software before deployment.
The LEARN IT methodology provides the necessary structure and processes to help provide the best type of training best on your business needs and users. Package includes:
- How to Assess end-user’s learning styles
- How to Create training objectives
- How to Create syllabus for trainings
- How to assess user’s knowledge of material.
Change Management Services
Learn how to implement the CHANGE IT Change Management approach to ensure your company is ready for the new deployed software or change of the software in your organization.
The CHANGE IT up methodology provides the necessary structure to help ensure your newly deployed software or change to your existing software for your organization is setup successfully to ensure a smooth deployment. The CHANGE IT methodology utilizes the APPLY methodology. Package includes:
- How to assess existing functionality in existing software
- How to assess what will be changing and how that affects users
- How to effectively prepare users for the change
- How to effectively support users after launch of software
- How to help users “own” the software going forward
Incident Management Services
Learn how to implement the SUPPORT IT Incident Management Approach to ensure your company is ready to support the application after post-deployment.
The SUPPORT IT methodology provides the necessary structure to help ensure your newly deployed software or is supported in your organization after post-deployment. Package includes:
- How to setup support processes for Level 1, Level 2, Level 3 groups.
- How to support the users depending on the issue type.
- How to work an issue through the software lifecycle for future releases
We can't wait to hear from you!
Contact ABC Document Solutions, LLC for a free consultation to discuss your project needs.
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